Frequently Asked Questions
Everything you need to know about your Shelter Skin experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products cruelty-free?
Yes, at Shelter Skin, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
Our team is here to help! You can reach us via email at [email protected] or through our live chat feature available Monday through Friday, 9 AM to 5 PM EST.