Returns & Exchanges

At Shelter Skin, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a 30-day return window for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or visit our returns center with your order number and email address to start the process.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location, ensuring the items are cushioned to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.